fbpx

Contact Us:   +44 20 8660 6404     enquiries@matonguard.co.uk

MATONGUARD
WIRELESS PRESSURE MATS
×
 x 

Cart empty
Shopping cart(Cart empty)

FREE STANDARD

UK SHIPPING

100% MONEY BACK
GUARANTEE!

  020 8660 6404

Testimonials

Arrived promptly and worked straight out of the box.was a bit unsure if would work through the thick walls but have no problems and working well

Nicola Harvey - Norfolk

Arrived on 18th well before expected which is a big bonus for us. Excellent service.

Mrs Caroline Rand - Norfolk

Very useful product for my elderly father. He has a live in carer who is easily notified if my Dad attempts to get out of bed but forgets to call for help , as he is unable to stand and walk without ...

Mr W E Killick - Kent

I purchased an expensive item for my elderly mother.  They provide good quality products, with a speedy service and response.  I had a small issue with a product, which was promptly ...

Paul Weston

We have someone who is blind and on a very few occasions does slip off the bed, this floor mat is great as it will contact the awake staff that he is on the floor.

Alexandra Ortiz - Oxon

Thanks a lot for allowing us to test your excellent products, and we will not hesitate to recommend your solution. It does what it says, and does it well !!!

Franck Scipion, www.55thinking.com

Very fast delivery. Excellent product, better than cheaper alternative which ceased to function after one night's use.  

Alison Jeffrey - Merseyside

This is an excellent product. Bought for my step mum who has dementia she was getting out of bed at night without alerting my Dad. The alarm wakes him and he can assist her to the toilet and settle ...

CHRISTINE CLEAL - Someset

Good all round I use as an alarm for my shop door working fine so far......

Rob Vander - Devon

RETURNS AND EXCHANGE

Our Policies on Returns and Exchanges

Customer service is of up most importance to us at Mat-On-Guard. Your confidence in us and the service we provide is our number one priority. We believe our returns policy is fair and open, however, there are some stipulations that we make in the interest of efficiency.

If you are not satisfied with your purchase you can return the product within 7 days for UK orders and within 14 days for international orders, for a full refund except shipping costs, beginning on the day after your have received the product. Returned products must be with their original packaging, unused, and with their original branded labels and boxes. Please note we are unable to give full refund and exchange item(s) that are damaged, handled inappropriately, or used, unless they are discounted.

To exercise the right to return you must inform us, within the cancellation period, of your decision to cancel this contract by E-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Your right to cancellation does not apply to goods made to your specification

In the event of a cancellation you will have to bear the direct cost of returning the goods.

If you choose to return any products, you must notifying Power Options of the return. We will assess returned products for discounted refund from 7 days and refund according to their condition when we receive them. Usually the discounted refund will be depending on their condition. You are responsible for the cost of returning the product. 

We will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service (i.e. tracked and insured). If products returned directly by you are lost or damaged in transit, we reserve the right not to refund any amounts attributable to such loss or damage. If you are returning items we must be notified before return.

We regret we cannot be held responsible for the non-delivery of returned items.

Upon the receipt of the returned item(s) we will refund the assessed price of the goods to the original payment card. Delivery costs will not be refunded. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty or does not match your order. For any exchange or return the postage is expected to be paid by the customer.

Once we’ve received your returned item(s) we will process the refund within 14 days of receipt and will inform you by email confirming your refund. If you wish to exchange it for another item that has a different price please return your item and place a new order.

Please be aware that exchanges are subject to availability.

Faulty items

In the unlikely event that the product you received is not in perfect condition notify us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. on the same day you received the product. If you fail to notify us within the same day of receiving the product we may not be able to accept your claim. The products returned due to imperfections will be refunded in full, and we will cover all the delivery charges.

Please return items to:

Power Options Ltd
25 Pampisford Road
Purley
Surrey
CR82NG

SUMMARY

We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. Unless a product is defective, returns will be subject to a 20% minimum restocking fee (except where noted below). These guidelines must be followed in order to receive credit:

1. Product must be in new, resalable, unmarked condition and in original and unopened* packaging.

2. A Return Material Authorization number (RMA) is always required. To obtain an RMA number, please contact Power Options Ltd Customer Service at 020 8660 6404, Monday through Friday 8:30am – 6:00 pm.  To ensure prompt return processing, please attach the original packing list, invoice or RMA number to the return.

Refunds will be for product value only. No returns can be accepted for special orders, custom products.

  • All returns for unused products, after a week, are subject to a 20% minimum restocking charge
  • Product must be in new, resalable, unmarked condition and/or in original and unopened packaging.
  • If you consider returning a complete product after it has been used there will be a 60% minimum restocking charge.
  • There are no returns on discontinued items
  • The original packing list or invoice must accompany the return
  • No returns will be allowed if past 30 days from invoice date
  • Please allow a week to process your credit
  • Credits exclude shipping and handling charges
  • It is your responsibility to return the merchandise to Power Options.

Damaged Goods/Short Shipments

Must be reported within 10 days of receipt. Be sure to note any damage or poor box conditions when signing for packages. If shipment arrives damaged or with parts missing, contact the carrier immediately. Be sure to save product packaging. All shipping charges and risk of loss are the responsibility of the purchaser. Please obtain a signature when returning goods to us.

 

 

POWER OPTIONS

Essential products and solutions have been our passion at Power Options Ltd since 1996. Wireless Pressure Mat products for the care of people with Dementia at Home or in a Nursing Home. Wireless Pressure Mat products for Shops or Offices when you need to be notified when a Customer has entered your premises.

FIND OUT MORE

          Best Products and Service

CUSTOMER SERVICES

As a Service driven Company we strive to provide our Customers with the best service and support they would expect when they purchase our products. Our Customer Services staff are always ready to help with any questions you may have regarding a solution you are seeking or a technical question you may have with one of our products.
You can contact us on +44 20 8660 6404 or email us at enquiries@matonguard.co.uk

Contact Us

+44 20 8660 6404
enquiries@matonguard.co.uk

Power Options Ltd
25 Pampisford Road
         Purley, Surrey CR8 2NG
         United Kingdom