Please get in touch if you need advice, any help or technical support.
We are happy to help you choose your pressure mat alert system or give advice on setup. Please contact the Mat On Guard team using the details below.
Support via WhatsApp
Click here if using your mobile
or
Scan this code with your mobile camera, to chat with us.
This is our primary support channel.
We will respond to all WhatsApp messages within 24 hours. We will also phone you back to provide telephone support, if required.
Telephone support
079 4742 6239 (mobile)
Our phone line is happily open for a chat between 9.00am and 4.00pm daily (Mon – Fri). If you need us outside of these hours, please WhatsApp or Email us, anytime.
Our business address
Mat on Guard Limited
71 – 75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
(For any product returns, please see our Returns & Exchanges page, including the return address to use which differs from the above address.)
Frequently asked questions…
How do I get help choosing the right mat?
Call +44 20 8660 6404 or email enquiries@matonguard.co.uk. Tell us the bed position and whether you’d like a portable or plug-in receiver, and we’ll recommend the right system.
What are your contact hours?
Our UK team aims to respond promptly during business hours by phone or email.
Can you help after I’ve bought?
Yes – we provide ongoing support for setup, receivers, accessories and any technical questions.
Do you handle care home and NHS enquiries?
Yes, we welcome care home, trade and NHS enquiries, including bulk orders and nurse-call compatibility questions.
Do you ship outside the UK?
We normally ship within the UK but can arrange worldwide delivery – contact us before ordering so we can advise on cost and duties.
Where can I find quick answers before calling?
See our FAQ page for fast answers on how the mats work, setup, receivers, nurse call, VAT relief and delivery.
