Do you qualify for VAT exemption?
To download the NO VAT Claim Form and VAT Exemption Guide please click the links below:
Mat on Guard Limited run a government-backed scheme that means you may not be required to pay the VAT on some of your purchases of products from Mat on Guard. However, as you would expect, not all purchases by all customers are eligible; so here is the very important information on how this scheme works: A purchase can only be exempt from VAT when all the following conditions are met:
1. You (or who you are buying it for) are chronically ill or disabled , this means someone:
- With a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities, or
- With a condition which the medical profession treats as a chronic sickness, such as diabetes.
- Who is terminally ill.
It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb
2. The goods are for personal or domestic use, this means:
- The goods are supplied for your own private use, rather than for business purposes.
- The goods are not made widely available for a whole group of people.
The products that are eligible for claiming the VAT back, are identified on the Product Page.
HOW TO CLAIM THE VAT BACK?
After you make your purchase, you may download the NO VAT Claim Form, complete it and post it to the address indicated on the form or email it to us at enquiries@matonguard.co.uk
Please note that all NO VAT Claim Forms submitted are checked before the claim is processed.
It is necessary to complete a separate claim form each time a qualifying product is purchased from Mat on Guard Limited (www.matonguard.co.uk)
Claims for VAT exemption cannot be taken over the telephone.
MORE INFORMATION
The conditions for relief are contained in VAT notice 701/7 VAT – Relief for disabled people. You can find much more information on the HM Revenue and Customs Website to fully understand the conditions. You can also call the HMRC VAT helpline 0300 200 3300. (8.00am to 5.00pm Monday to Friday).
Frequently asked questions…
Do I qualify for VAT relief?
If you, or the person you’re buying for, is chronically sick or disabled – which includes many living with dementia or Alzheimer’s – you can usually buy eligible products VAT-free for personal use.
How much will I save?
You save the 20% UK VAT. Prices on site are shown both including and excluding VAT so you can see the difference.
How do I claim it – do I need medical proof?
You simply complete a short self-declaration at checkout. You don’t need to send us medical evidence or a doctor’s letter.
Can I buy VAT-free for a family member?
Yes, as long as the product is for the personal use of the person who qualifies.
Which products are eligible?
Pressure mat alarms and related aids bought for a qualifying person’s personal use can be purchased without VAT.
What if I’m not sure whether I qualify?
Contact our team on +44 20 8660 6404 or email us and we’ll help you understand the declaration – though we can’t give tax advice.


