TERMS AND CONDITIONS

 

Terms and Conditions – Mat on Guard Limited

Last updated & published: 10 September 2025

 
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY AS THEY APPLY TO YOUR USE OF OUR PRODUCTS AND TO YOUR ACCESS OF OUR WEBSITE.

By using any of our products, our website or our mobile app (if applicable), you confirm that you accept these Terms & Conditions and that you agree to comply with them.

If you do not agree to these Terms & Conditions, you must not use any of our Products or our website or mobile app.

You are also responsible for ensuring that all persons who use our products or access our website are aware of these Terms & Conditions, and that they comply with them. If you are purchasing Products or using our website or mobile app in a representative capacity, you confirm that you are duly authorised to act on behalf of the organisation or person you represent.

1.   About Us

This website www.matonguard.co.uk (“Site”) is owned and operated by Mat On Guard Limited, a company registered in England & Wales under company number 14855885 and registered office at Caerwyn Jones Emstrey House, Shrewsbury Business Park, Shrewsbury, Shropshire, United Kingdom, SY2 6LG (the “Company”). Our VAT number is 443 3035 27.

Our email contact is enquiries@matonguard.co.uk (cc: admin@matonguard.co.uk).

You can find more contact information on this website.

 

2.   Applicability

These Terms & Conditions apply to all products and/or services purchased through our Site (collectively “Products”) and to your use of the Site. In relation to our products and/or service, by placing an order, you agree to be bound by them.

In addition to these Terms & Conditions, the following additional terms also apply to your use of our Products and this Site:

Should any of the terms of these three policies conflict with any of the terms contained in these Terms & Conditions, then to the extent there is a conflict, these Terms & Conditions will prevail.

These Terms & Conditions and the policies referred to above constitute the entire agreement between you and the Company.  No terms contained on your purchase order, order acceptance forms, invoices or other document which are issued by you but not signed by the Company shall apply to, supplement or supersede these Terms & Conditions or any other signed agreement in place between us.

3.   Products & important terms of use

  • We take reasonable care to ensure product descriptions, images, and prices are accurate.  Products may vary slightly from images.
  • Our Products are primarily supplementary alert aids only, to help to support family members, home carers or nursing staff (collectively “Carers”).
  • Our Products are intended to provide awareness to Carers of a person with dementia, Alzheimer’s or any similar condition (a “Mat User”) wandering, to aide in the management of their movement.
  • Whilst we will use reasonable skill and care in making or assembling our Products for use, they are designed to be practical, simple to use and cost effective.
  • They are NOT medical devices, aids or equipment and will NOT prevent falls.
  • Our Products use batteries which given the nature of the Products (and dependent on usage) can run out at any time, without you or a Carer knowing this (until you next test the Product/s). 
  • It is therefore your responsibility to continually check that the Product/s are working correctly and that the batteries have not run out. 
  • When you purchase a Product, we do supply you with a number of extra batteries for the pressure mat transmitter, but you are solely responsible for ensuring spare batteries are always available and replaced promptly when depleted.
  • The performance of any batteries provided cannot be guaranteed in any way whatsoever.
  • Our Products are also not foolproof, given the wear and tear nature of using any form of pressure mat, the settings that a Carer may select in using the Products (such as whether the volume level of the chime receiver is high enough to alert the Carer) and the various different components that link to together to form the Products.  Mat Users of our Products may also fail to trigger an alert (such as by stepping over the pressure sensor mat or not on it). You acknowledge and accept these risks and factors, by continuing to make use of any of the Products.
  • They will also NOT stop Mat Users from walking or moving away from the location of the pressure mat, which can be any distance, dependent on how long it takes the Carer to respond to an alert.
  • Our Products have a range of about 150m between the pressure mat transmitter and receiver (portable or static) (the “Range”), beyond which the Products will NOT work.
  • Local conditions and the density of your building (such as its walls / floors / ceilings / roofs) may significantly limit the Range and performance may deteriorate.
  • In terms of using our Site and mobile app, it is your responsibility to keep your account and login details safe and secure.   You must not disclose it to any other person.
  • We have the right to disable or revoke any user or their access credentials at any time, if we believe that you have failed to comply with any provisions of these Terms & Conditions.

4.   Important Safety Disclaimer

    Our pressure mat products are designed as supplementary alert aids.

    They are not a substitute for professional medical care, constant supervision, or other safety measures.

    You are responsible for (and remain responsible for in the future):

    • Testing the Product/s on delivery and continuing to regularly test them thereafter.
    • Ensuring batteries are installed correctly and replaced when required.
    • Using the products in accordance with instructions provided.

    You agree NOT to misuse any of our Products and you agree NOT to adapt, modify or alter our Products. 

    We are not liable for any losses arising where Products are used contrary to instructions or relied upon as the sole safety measure. 

    Given their nature and their usage (which varies dependent on the Mat User), we do not make any warranties regarding our Products being fit for any particular purpose or for your particular needs. 

    Once you have received the Product/s, it is your responsibility to ensure the products are suitable for your intended use.   If necessary, please follow our Returns Policy in this regard.

    5.   Ordering Process

    • Orders are placed via our Site.
    • You will receive an order confirmation by email.
    • A binding contract is formed only when we dispatch the product(s) to you.
    • All prices include VAT (where applicable) and exclude delivery charges, which are shown at checkout.

    6.   Delivery

    • Delivery times are estimates only.
    • Risk of loss passes to you when you (or someone you nominate) takes physical possession of the Products delivered.
    • Title passes when full payment is received.

    7.   Consumer Rights – Cancellations and Returns

    If you are a consumer:

    • You have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason.
    • To cancel, you must notify us within that period, in writing by email to enquiries@matonguard.co.uk (and cc: admin@matonguard.co.uk].
    • You must return goods within 14 days of such cancellation at your own cost (unless defective).  If you fail to do so, then we may at our discretion deduct from your refund the cost of recovering the goods.
    • We will refund you within 14 days of receiving the goods back (or receiving proof of return).
    • If the Product was defective, on request, refunds will include standard delivery charges but not enhanced/express delivery charges.
    • These rights do not affect your statutory rights under the Consumer Rights Act 2015 (e.g. if products are faulty).

    8.   Faulty or Misdescribed Goods

    If your product is faulty, misdescribed, or not fit for purpose, you are entitled to a refund, repair, or replacement in line with the Consumer Rights Act 2015. Please contact us at enquiries@matonguard.co.uk (and cc: admin@matonguard.co.uk].

    9.   Price and Payment

    • Payment must be made at the time of order using accepted payment methods shown at checkout.
    • We may refuse to dispatch goods until payment has cleared.

    10.   Intellectual Property

    All content on this Site (including text, images, logos, trademarks, and product designs) is owned by or licensed to Mat on Guard Limited.

    You may not reproduce or use it in any way whatsoever, without our prior written consent.

    11.   Limitation of Liability

    • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.
    • We are not liable for:
      • any indirect, consequential, or incidental losses;
      • loss of profits, revenue, data, or goodwill;
      • damage arising from misuse, modification, neglect, or failure to follow instructions; or
      • any failure to perform, or delay in performance of, any of our obligations to you that is caused by any act or event beyond our reasonable control.
    • We will not have any liability whatsoever to any third party that uses any of our Products that you bought, being (i) anyone outside of your immediate family or a person that you are responsible for caring for in the case of a consumer or (ii) anyone outside of a care home in the case of an organisation.
    • Our total liability in respect of any claim whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of (i) the price you paid for the product giving rise to the claim or (ii) £1,000.  However, nothing in this clause limits your rights under the Consumer Rights Act 2015 or our liability for supplying products that are faulty or misdescribed.
    • Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event.
      • The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred. 
      • The notice period shall expire 6 months from that date for organisations and 6 years for individual consumers.
      • The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

    12.   Changes to These Terms

    We may update these Terms & Conditions from time to time. The version applicable is that published on our Site at the time of your order.  Any changes to these Terms & Conditions will not affect any of your orders that we have already accepted.

    13.   Communication between us

    When we refer to “in writing” in these Terms & Conditions, this includes email.

    Any legal notice or other formal communication given must be in writing and be both: (a) delivered by pre-paid first-class post or other next working day delivery service to the other party’s registered office or principal place of business or residence; and also (b) sent by email (in our case, by email, to enquiries@matonguard.co.uk and cc: admin@matonguard.co.uk).

    14.   Severance

    Each term of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining terms will remain in full force and effect.

    15.   Third party rights

    These Terms & Conditions apply between you (as the purchaser of our Product/s) and us. No other person has any rights to enforce these Terms & Conditions.

    16.   Governing Law & Jurisdiction

    These Terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also bring proceedings in your local courts.

    17.   Complaints and Dispute Resolution

    If you have a complaint, please contact us at enquiries@matonguard.co.uk.

    If you are dissatisfied, you may be entitled to refer the matter to an alternative dispute resolution (ADR) provider. Although we are not obliged to use ADR, we will consider any request to use a reputable ADR provider (such as RetailADR or CEDR).

     

    Thank you for taking the time to read these Terms & Conditions.